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Cleaning Policies and Procedures

Who:

5 Star Cleaning, Inc. is a professional home and office cleaning service We are fully insured and bonded.

Cleaning Equipment and Supplies:

5 Star Cleaning, Inc. supplies all cleaning equipment and supplies.

Conduct:

Our cleaning personnel do not smoke, eat or drink while in your home. They do not watch TV, play the radio, talk on the phone or use any other electronic device. They are there for one reason… to clean your home.

Team:

We normally work in teams of 2. Occasionally our teams include more or less depending on the situation.

Payment:

Payment is due on the day of service. We accept cash, checks, Visa, Mastercard, Discover, and PayPal. Any other arrangements need to be made in advance of service. While payment on completion for one-time jobs may be made with any option above we do require a major credit card on file to schedule service.

Pets and Plants:

We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pets.

Due to the individual care that plants require we are not able to maintain them.

Extra Work:

Our cleaning teams follow our standard cleaning checklist and also specific instructions on the worksheet customized for your home. Please let us know at least 48 hours in advance for any additional needs.

Keys:

Please make sure our cleaning team has access to your home on cleaning day. Most of our customers provide us with a key. Customers’ keys are kept secured and are not attached to any name, address or other identifying information.

Security Alarms:

If your home is equipped with an alarm system, please be sure it is in an off or unarmed position prior to our arrival. Arrangements may also be made to provide us with the security code.

Schedule Changes:

If you must reschedule or skip your regular cleaning day, we appreciate a 48 hour notice. If we are unable to enter the home upon arrival it may be necessary to assess a lockout fee of $45 to cover expenses. Lockout fees are $65 during holiday weeks. Service reminder calls are only made for customers with frequencies of every 4 weeks or more.

Arrival Window:

We make every effort to meet the specific arrival time you need but standard practice is for a 2 hour arrival window to allow for unexpected delays such as traffic or extended time on an earlier job.

Valuables:

To avoid accidents, it would be helpful to secure valuables, collectibles, etc.

Children:

Please do not leave small children unattended where they could have access to cleaning supplies. Some cleaning supplies are harmful if swallowed.

Satisfaction Guaranteed: *

For regular scheduled customers with ongoing service if our cleaning is not done to your satisfaction please inform our office within 24 hours and we will be happy to come back and correct the problem.

*Note: One-time jobs done on an hourly basis do not qualify for this guarantee.

If you have a water damage emergency you need immediate water remediation help.

Call now to speak to one of our 24/7 service professionals. Need to make a cleaning appointment? You can do that too.

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